QUESTIONS

 

No, creating an account is not mandatory, but will make future orders easier as it will retain your order history and information. If you are paying via cost center you will need to create an account. You should have one user profile for use when paying by credit card or cost center.

The Verizon Media Shop accepts payments via credit card, gift certificates, and cost center.

Fulfillment and customer service for the Verizon Media Store operate weekdays from 8 a.m.-5 p.m. Pacific time, excluding holidays.

Yes, it is located in the Verizon Media campus at 701 First Ave, Sunnyvale, CA 94089 weekdays 9 a.m.- 4 p.m.

Yes. Just enter the customer contact name and shipping address in the shipping address field. No prices or billing information will appear on the packing slip.

Immediately upon placing your order, you will receive an email confirmation with the order details. Shipment confirmations will be sent at the end of the shipping business day.

The status of your order can be viewed online under Account. Shipment confirmations with tracking information are sent via email at the end of the business day your order was shipped.

Yes! Just enter your original gift card code at checkout to redeem it.

Please select a FedEx shipping option. You are responsible for the FedEx shipping cost. If you prefer you may use your own FedEx account at checkout.

If inventory is available and payment cleared, orders placed before 12pm Pacific time will ship the same day. After 12pm Pacific time, the order will ship the next business day.

Yes! A list of available countries to ship to is available at check out. Most countries that Verizon Media has offices are available. FedEx provides the best tracking and customs clearance. You are responsible for the FedEx shipping costs through our website. The standard is for the recipient to pay for the duties/taxes. If you would like to ship to a country not listed on the checkout page, please email customerservice@brandvia.com for information on how to have product sourced to that location.

Exporting 
It is important to BrandVia that our customers are able to receive the items that are shipped to them. We are committed to making every effort to get your merchandise from our facility to the shipping address entered on the order, whether the address is inside or outside the US. We know that many countries outside of the US have import restrictions for promotional merchandise and gifts. At times the merchandise can get held up in customs and the reasons are varied and can change without notice, even if accurate product documentation is provided. As a response to this (as an example) we have placed a hold on shipments to countries such as Russia and India because the import restrictions there have made it too difficult to get our goods into the country. If you would like more information on our international shipping policies and experiences please email customerservice@brandvia.com.

Redistribution
Most of the merchandise that we sell is produced outside of the US. Many of these goods that have been imported into the U.S. cannot be easily exported to other countries, or re-shipped a second time, once our customers initially receive them. We highly recommend that you check with your freight forwarder to confirm foreign documentation requirements if you seek to re-ship goods that you have purchased through our store(s). Please note: BrandVia is a distributor (not a manufacturer) and therefore will not have access to factory information from the company that originally produced the goods.

If you need to change the shipping address of your order and the order has not shipped please call us at 408-955-1750  or email us at customerservice@brandvia.com. Please reference your order number when you call or email.

Orders ship from San Jose, California, with the following ESTIMATED timelines:

  • FedEx Priority Overnight = 1 business day after ship date (by 10:30am delivery)
  • FedEx Standard Overnight = 1 business day after ship date (PM delivery)
  • FedEx 2Day = 2 business days after ship date
  • FedEx Express Saver = 3 business days after ship date
  • FedEx Ground = 1-5 business days after ship date, depending on proximity to San Jose, California

Please contact Customer Service at customerservice@brandvia.com or 408-955-1750 before 2 p.m. on the business day your order is scheduled to be shipped.

All refunds or exchanges must be made within 60 days of purchase. A prepaid FedEx return label can be requested for all domestic FedEx shipments. You can use this to return the item. Please include a note with the return indicating whether you would like a refund or exchange. We will process the refund or exchange request within a few business days. Returns from outside the U.S. can be shipped, at the customer's expense or on a customer-provided FedEx account.

If the quantity of an item you like on the store isn't available, we can place a drop ship order from our factory. Please email customerservice@brandvia.com with the item name, SKU and the quantity that you need. You will be provided with a quote. Please note that production time will vary by product and we will advise soonest ship date.

For all custom order requests (custom items not available in the store) please email Chad Algorri at calgorri@brandvia.com.

We would love to hear your feedback and suggestions! Just email customerservice@brandvia.com.