No, creating an account is not mandatory, but will make future orders easier as it will retain your order history and information. If you are paying via cost center you will need to create an account. You should have one user profile for use when paying by credit card or cost center.

The Verizon Media Shop accepts payments via credit card, gift certificates, and cost center.

Fulfillment and customer service for the Verizon Media Store operate weekdays from 8 a.m.-5 p.m. Pacific time, excluding holidays.

Yes, it is located in the Verizon Media campus at 701 First Ave, Sunnyvale, CA 94089 weekdays 9 a.m.- 4 p.m.

Yes. Just enter the customer contact name and shipping address in the shipping address field. No prices or billing information will appear on the packing slip.

Immediately upon placing your order, you will receive an email confirmation with the order details. Shipment confirmations will be sent at the end of the shipping business day.

The status of your order can be viewed online under Account. Shipment confirmations with tracking information are sent via email at the end of the business day your order was shipped.

Yes! Just enter your original gift card code at checkout to redeem it.

Please select a FedEx shipping option. You are responsible for the FedEx shipping cost. If you prefer you may use your own FedEx account at checkout.

If inventory is available and payment cleared, orders placed before 12pm Pacific time will ship the same day. After 12pm Pacific time, the order will ship the next business day.

Yes! A list of available countries to ship to is available at check out. Most countries that Verizon Media has offices are available. FedEx provides the best tracking and customs clearance. You are responsible for the FedEx shipping costs through our website. The standard is for the recipient to pay for the duties/taxes. If you would like to ship to a country not listed on the checkout page, please email for information on how to have product sourced to that location.

If you need to change the shipping address of your order and the order has not shipped please call us at 408-952- 5850 or email us at Please reference your order number when you call or email.

Orders ship from San Jose, California, with the following ESTIMATED timelines:

  • FedEx Priority Overnight = 1 business day after ship date (by 10:30am delivery)
  • FedEx Standard Overnight = 1 business day after ship date (PM delivery)
  • FedEx 2Day = 2 business days after ship date
  • FedEx Express Saver = 3 business days after ship date
  • FedEx Ground = 1-5 business days after ship date, depending on proximity to San Jose, California

Please contact Customer Service at or 408-952-5850 before 2 p.m. on the business day your order is scheduled to be shipped.

All refunds or exchanges must be made within 60 days of purchase. A prepaid FedEx return label can be requested for all domestic FedEx shipments. You can use this to return the item. Please include a note with the return indicating whether you would like a refund or exchange. We will process the refund or exchange request within a few business days. Returns from outside the U.S. can be shipped, at the customer's expense or on a customer-provided FedEx account.

If the quantity of an item you like on the store isn't available, we can place a drop ship order from our factory. Please email with the item name, SKU and the quantity that you need. You will be provided with a quote. Please note that production time will vary by product and we will advise soonest ship date.

For all custom order requests (custom items not available in the store) please email Chad Algorri at

We would love to hear your feedback and suggestions! Just email